Privacy Policy

We collect information to provide better services to all our users. The types of information we collect include:

• Personal & Identity Information: Name, email address, phone number, profile picture, and National Identification Number (NIN) submitted for mandatory identity verification.
• Location Data: To facilitate our proximity-based marketplace and show you products around you, we collect precise location data from your device with your permission.
• AI Search Queries: Products, keywords, or items you search for are processed by our AI algorithms to identify relevant listings in your vicinity.
• Transaction & Escrow Information: Financial and transaction details, including payment logs, escrow statuses, and transaction confirmations when using our inbuilt escrow system.
• Device Information: Information about the device you use to access Vplaza, including hardware model and operating system.

We use the information we collect for the following purposes:

• Service Delivery: To power our AI matching search and connect you with nearby sellers offering the products you need.
• Trust & Safety: To verify user identities (mandating NIN verification for both buyers and sellers to ensure a trustworthy community), manage our secure inbuilt escrow system (holding payment until you confirm receipt of the product), and prevent fraudulent activity.
• Communication: To send you updates, security alerts, and support messages, often via integrated channels like WhatsApp.
• Improvement: To analyze usage patterns, train our AI matching algorithms, and improve features and user experience.

Vplaza is a community-driven marketplace. We share information in the following ways:

• With Other Users: Your public profile and proximity are visible to other users. Contact details and transaction-related info are shared only when a trade is initiated or escrow is engaged.
• Service Providers: We may share data with third-party vendors who perform services on our behalf (e.g., payment processing, map services).
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.

We implement robust security measures to protect your data. This includes encryption for sensitive information, secure escrow protocols, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You have control over your data:

• Access & Update: You can review and change your profile information through the app settings.
• Location Permissions: You can enable or disable location tracking through your device settings at any time.
• Account Deletion: You may request the deletion of your account and associated data by contacting our support team.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.